Answer every marketplace message inside the SLA. Even the ones that land on Sunday.
One inbox for B&Q, Argos, Debenhams, Home24 and every other Mirakl marketplace you sell on. A clock that counts business hours the way the operator does, and a polite acknowledgement that goes out in the customer's language when your team is off.
Your own API key. Nothing to install on the marketplace side.Growstall is a customer-messaging inbox for sellers on Mirakl-powered marketplaces and Amazon: one place to answer B&Q, Argos, Debenhams, Tesco and The Range customers inside each operator's SLA.
Built around the three things that actually cost you SLA.
A clock that counts like the operator does
Business hours in the marketplace's timezone, its public holidays, paused over the weekend. Every thread shows exactly how much of the 24 hours is left, sorted so the next breach is always on top.
An acknowledgement in the customer's language
When a message lands in a weekend or holiday gap, the customer hears back within the hour. It never fires for old threads, operator messages or system notices, and it stops itself if too many qualify at once.
The order and the fix, next to the message
Item, tracking, delivery status and customer history beside the thread. A suggested reply drafted from all of it, in the tone you set.
Every Mirakl operator, with the quirks already handled.
Connect with the API key from your seller back office. If your operator isn't listed, it still works: Mirakl is Mirakl.
Priced by marketplaces and conversations. Never by seats.
Add everyone who answers customers; it costs nothing extra. 14 days free on every plan, no card up front. Prices in GBP, excluding VAT.
- ✓Shared inbox with the business-hours SLA clock
- ✓Out-of-hours acknowledgement in the customer's language
- ✓Issue classification
- ✓Order context next to every thread
- ✓Unlimited team members
- ✓Everything in Starter
- ✓Up to 5 marketplaces
- ✓AI reply drafts and translation
- ✓Insights: contact rate by product, carrier and marketplace
- ✓Weekly summary by email
- ✓2-year retention option
- ✓Everything in Growth
- ✓Unlimited marketplaces
- ✓Priority support with a named contact
- ✓Signed DPA and security questionnaire support
- ✓3-year retention option
- ✓Custom SLA rules per marketplace
- ✓Agreed conversation volume instead of overage
- ✓Several workspaces under one contract
- ✓Custom integrations (your ERP or after-sales system)
- ✓Custom retention window
- ✓Signed DPA and security questionnaire
- ✓Named contact with a response commitment
A conversation is a customer thread with at least one message from the customer in the month; operator notices are free. Beyond your plan, £5 per 100 conversations, billed monthly in arrears. Change or cancel any time; a plan change applies at once and the difference is prorated, cancelling keeps the inbox running to the end of the paid period.
Questions sellers ask first
Is this allowed by Mirakl and by my operator?
Yes. You connect with the API key issued to your own seller account, exactly as any integration partner does, and everything sent is sent as you. Keys are encrypted and can be revoked from your back office at any time.
Will an automated message get my account flagged?
The acknowledgement contains no links, no contact details and no marketing, which is what every operator's message policy actually checks. You read and edit the exact text before switching it on.
What happens to customer data?
Messages are stored in the UK (London). Suggested replies and translations are generated by a language model; you can turn that off and keep the inbox and the clock.