Marketplace customer service, measured.
What the messages, orders and refunds of Mirakl and Amazon sellers actually say — with the numbers, the maths and the mistakes, so you can act on Monday.
AmazonSept 2026 · 6 min
Amazon Buyer-Seller Messaging has no API. Here is how to run it from one inbox anyway
Seller Central will copy every buyer message to an e-mail address you choose, and accept replies sent to the buyer's relay address. Read that mailbox, reply through the relay, keep the 24-hour clock, break no rules.
See these numbers for your own marketplacesConnect one marketplace with your own API key. Contact rate, refund reasons and carrier complaints appear after the first sync.
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