Marketplace customer service, measured.
What the messages, orders and refunds of Mirakl and Amazon sellers actually say — with the numbers, the maths and the mistakes, so you can act on Monday.
ReturnsSept 2026 · 6 min
Two thirds of refunded orders wrote to you first
64% of refunds on five UK marketplaces had a customer conversation before the money moved. That conversation is the window in which a replacement panel beats a return, and the number tells you whether you are using it.
See these numbers for your own marketplacesConnect one marketplace with your own API key. Contact rate, refund reasons and carrier complaints appear after the first sync.
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