Marketplace customer service, measured.
What the messages, orders and refunds of Mirakl and Amazon sellers actually say — with the numbers, the maths and the mistakes, so you can act on Monday.
RefundsSept 2026 · 8 min
The real cost of a refund: what one returned sideboard actually takes off the bottom line
A refund is not the sale price. It is the shipping both ways, the stock you cannot resell, the commission you may not get back, and the hour a person spent on the thread. The full sum for one ordinary order.
See these numbers for your own marketplacesConnect one marketplace with your own API key. Contact rate, refund reasons and carrier complaints appear after the first sync.
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