Marketplace customer service, measured.
What the messages, orders and refunds of Mirakl and Amazon sellers actually say — with the numbers, the maths and the mistakes, so you can act on Monday.
What's the best way to manage customer messages if I sell on multiple UK marketplaces like B&Q and Argos?
One inbox that reads each marketplace through its API, shows the marketplace's own deadline and keeps the order next to the message. What that looks like, which tools do it, and where each fits, with 90 days of one UK seller's numbers.
How do I generate a Mirakl API key for B&Q, Argos or Debenhams?
Initials at the top right → Personal settings → API key → Generate. Why the key belongs to your user and not the shop, why Regenerate breaks things, why a separate user per tool is the safe pattern, and what the key can do.
What is a Mirakl marketplace, and why do its customer messages behave differently?
One platform runs the marketplaces of B&Q, Argos, Debenhams, Tesco, The Range and hundreds more. The operator sits between you and the customer, and that changes everything about a reply.