Marketplace customer service, measured.
What the messages, orders and refunds of Mirakl and Amazon sellers actually say — with the numbers, the maths and the mistakes, so you can act on Monday.
AutomationSept 2026 · 5 min
How do I set up automated responses for customer queries outside business hours on Mirakl marketplaces?
The seller portal has no auto-reply setting; the acknowledgement comes from the tool that reads your inbox. What is allowed on each marketplace, what a safe note says, the thirteen rules that stop it going wrong, and how to switch it on without a surprise.
AutomationSept 2026 · 9 min
323 messages in three hours: a post-mortem of an auto-reply that went wrong
A weekend acknowledgement told four years of closed conversations “we’ll be back Monday”. Nothing was broken; two safe changes met. What every marketplace automation now checks before it sends.
See these numbers for your own marketplacesConnect one marketplace with your own API key. Contact rate, refund reasons and carrier complaints appear after the first sync.
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